This page explains the refund policy applicable to all products and services purchased from Kumaraswami.com and its parent brand, KAS Marketing.
All products and services sold through this website or any website associated with the Kumaraswami.com brand are governed by the following refund terms.
If a customer encounters a payment gateway error while making a purchase, they will be eligible for a full refund under the following conditions:
The payment was deducted but the transaction did not complete successfully
The customer was charged twice for the same product or service
In such cases, a 100% refund will be issued to the original payment method.
If Kumaraswami or KAS Marketing fails to deliver a purchased product or service within the specified delivery timeline, the customer will be eligible for a full refund.
Consulting / Digital Marketing Services – Within 30 days from receipt of the first payment
Physical Products (books, pen drives, workbooks, etc.) – Within 20 days of payment
Online Digital Products – Within 7 days of payment
Failure to deliver within the above timelines makes the customer eligible for a 100% refund.
Physical products shipped via courier (including books, workbooks, study materials, pen drives, and similar items) are eligible for a refund under the following conditions:
Product is not delivered within 20 days of payment
Product is damaged upon delivery
Product is defective or not functioning as intended
Refunds will not be issued for reasons such as change of mind or dissatisfaction.
If an order is cancelled within 24 hours of purchase, a refund will be issued, provided the product has not yet been shipped.
Digital products include (but are not limited to) online courses, video tutorials, ebooks, downloadable resources, recorded workshops, live webinars, and other digital learning materials.
Due to the intangible and instantly accessible nature of digital products, refunds are strictly limited to the following cases.
A refund will be considered only if:
The digital product is not delivered or accessible within 7 days of successful payment
A technical issue from our side prevents access to the product and remains unresolved despite reasonable support efforts
Refunds will not be issued in the following situations:
Change of mind after purchase
Lack of satisfaction or expectation mismatch
Partial or full consumption of the digital product
User-side issues such as device, internet, or login problems that are not reported promptly
Accidental or mistaken purchases without immediate communication
Once access to a digital product is provided, the sale is considered final and non-refundable.
Approved refunds will be processed within 7 working days
The refunded amount will be credited to the original payment method within 3–5 business days, depending on the payment gateway and bank processing time